Email+Etiquette

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Email Etiquette

=101 Email Etiquette Tips = It is important that whether for business or personal use that you follow the basics of email etiquette. This document covers for you the top tips for email etiquette that everyone needs to be aware of and follow. By doing so you will be a joy to communicate with while being perceived as a caring and intelligent human being. || ==Sending Emails == # Make sure your e-mail includes a courteous greeting and closing. Helps to make your e-mail not seem demanding or terse. # Address your contact with the appropriate level of formality and make sure you spelled their name correctly. # Spell check - emails with typos are simply not taken as seriously. # Read your email out loud to ensure the tone is that which you desire. Try to avoid relying on formatting for emphasis; rather choose the words that reflect your meaning instead. A few additions of the words "please" and "thank you" go a long way! # Be sure you are including all relevant details or information necessary to understand your request or point of view. Generalities can many times causing confusion and unnecessary back and forths. # Are you using proper sentence structure? First word capitalized with appropriate punctuation? Multiple instances of !!! or ??? are perceived as rude or condescending. # If your email is emotionally charged, walk away from the computer and wait to reply. Review the Sender's email again so that you are sure you are not reading anything into the email that simply isn't there. # If sending attachments, did you ask first when would be the best time to send? Did you check file size to make sure you don't fill the other side's inbox causing all subsequent e-mail to bounce? # Refrain from using the Reply to All feature to give your opinion to those who may not be interested. In most cases replying to the Sender alone is your best course of action. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Make one last check that the address or addresses in the To: field are those you wish to send your reply to. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Be sure your name is reflected properly in the From: field. Jane A. Doe (not jane, jane doe or JANE DOE). <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Type in complete sentences. To type random phrases or cryptic thoughts does not lend to clear communication. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Never assume the intent of an email. If you are not sure -- ask so as to avoid unnecessary misunderstandings. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Just because someone doesn't ask for a response doesn't mean you ignore them. Always acknowledge emails from those you know in a timely manner. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Be sure the Subject: field accurately reflects the content of your email. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Don't hesitate to say thank you, how are you, or appreciate your help! <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Keep emails brief and to the point. Save long conversations for the old fashioned telephone. <span style="background-color: #ffffff; font-family: 'Lucida Grande',Arial,Helvetica,sans-serif;"># Always end your emails with "Thank you," "Sincerely," "Take it easy," "Best regards" - something! ||